• “It’s not as easy as it should be to find the information you’re looking for. You’d like Google to do a better job of surfacing the answers to the most common questions. The browse structure doesn’t make it easy for users to find help, and sometimes search depends on users knowing exactly the right term to search for.
• You like the idea of context-sensitive help - on-the-spot assistance (often shown in a tooltip that appears when you hover over an item) that doesn’t require you to click to a different Help page.
• Right now, it’s not clear when new Help information - or new features - are added, and you’d like Google to look at calling these out.

• You’d like Google to look at adding videos and graphics.
• You’d like us to providing the kind of information that’s relevant to the average webmaster, who may not have a deep knowledge of SEO techniques. You’re looking for good and understandable answers to common questions.
• You’d like us to expand the actual content, and do a much better job in explaining potential reasons why sites may have dropped the rankings.”.

This entry was posted on Wednesday, June 20th, 2007 at 10:31 pm and is filed under Search Optimization. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.